Six Sigma Tutorial -> Six Sigma Black Belt Training CBT Modules Course Work Outline

Six Sigma Black Belt Computer Based Training Course Outline Week One

Week 1

A. The Environment for Six Sigma Projects - Setting the Stage

    1. The Hidden Factory
    2. The Quality Lever
    3. The Demanding Nature of Customers
    4. The Nature of Process Variation

B. The DMAIC Process

    1. Six Sigma Project Selection
    2. The Process, Phases and Steps of DMAIC
    3. DMAIC Steps 1 and 2

C. The Voice of the Customer

    1. Overview of the Quality Function Deployment (QFD) Phases
    2. QFD’s Phase 0 - The Voice of the Customer

        a. The Klein model of customers’ perceptions of quality
        b. Techniques for gathering and analyzing customer data
        c. Sources of customer data
        d. Guidelines for creating and asking better survey or interview questions
        e. Using the QFD matrix to translate CCRs into CTQs

D. Basic Tools of Phases I and II

    1. SIPOC
    2. Team Charter
    3. Sampling
    4. Checksheets

E. Introduction to Team Building (Optional)

    1. Benefits
    2. Integrated Teams
    3. Development Stages
    4. Team Dynamics
    5. Product Meeting Guidelines
    6. Team Roles
    7. Meeting Skills
    8. Giving and Receiving Feedback

F. Descriptive Statistics

    1. Charting Data Over Time
    2. Summary Data Patterns and Histograms
    3. Measures of Central Tendency and Dispersion
    4. The Normal Distribution Curve
    5. Process Control vs. Process Capability
    6. Boxplots
    7. Point and Interval Estimates
    8. Confidence Intervals, with Decision Tree (Optional)

        a. Z Distribution on Means
        b. t Distribution on Means
        c. c2 Distribution on Variation

    9. Tests for Normality
    10. Typical 6 sigma Performance Metrics (p. 186-193)

        a. Defect - Based
        b. Capability - Based
        c. Sigmas

G. Measurement Variation Analysis

    1. Repeatability
    2. Reproducibility
    3. Procedure for Conducting
    4. Interpreting Results and Follow-up Actions
    5. Accuracy, Stability, Linearity

H. The Steps and Basic Tools of Phase III

    1. The Basic Tools for Data Collection

        a. Tally sheets, Check sheets
        b. Histograms & Pareto

    2. The Basic Tools for Data Analysis

        a. Teaming/Brainstorming
        b. The 5 Why? 's
        c. Root Cause Analysis
        d. Cause & Effect Diagram (Fishbone)
        e. Scatter Diagram
        f. Charting Data over Time
        g. Multi-Vari Charts
        h. Process Mapping
        i. Statistical Testing
        j. Design of Experiments

The Black Belt Course Outline Week One
The Black Belt Course Outline Week Two
The Black Belt Course Outline Week Three
The Black Belt Course Outline Week Four

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